At Flamia, excellent customer service is a natural part of the experience. We do everything we can to make you feel secure, whether you have questions about delivery, using your biofireplace, or the return process. Our goal is to make shopping with us simple and straightforward, and that you can always count on honest advice, quick responses, and a solution that suits you.
FLAmia.dk
At Flamia, we want to give you the best possible experience when you shop with us. We are a Danish company based in Ikast, and we pride ourselves on offering personal service, fast delivery, and honest advice.
If you have any questions about our products, your order, or anything else, you are always welcome to contact us. You can send an email to kontakt@flamia.dk or call us at 30 20 90 05 – we aim to respond within 24 hours on weekdays.
All orders are sent with PostNord, so you can feel secure throughout your order process. Delivery time is typically 1–3 business days, and you will naturally receive a tracking number so you can follow the package until it is delivered to you.
If you wish to return or exchange a product, we offer a 30-day full right of return. All you need to do is contact us by email, and we will send you a return label and help you through the process. Our goal is for returns to be as easy as shopping.
We know that many of our customers choose a bio fireplace to create coziness, atmosphere, and flexibility in their home – and that's why we go to great lengths to ensure that your experience with us is simple, safe, and positive.
You can find us here:
Flamia ApS
Thrigesvej 37A
7430 Ikast
CVR: 45 855 740
Tel: +45 22 40 41 85
Email: Kontakt@flamia.dk
Flamia.dk
Thrigesvej 37A 7430 Ikast
CVR no. 45855740
